📌 General Policy
At Oasis Creative RNK, we specialize in providing high-quality digital advertising products such as strategy kits, design packs, dashboards, courses, reporting toolkits, and automation scripts.
Because our products are delivered in digital format and accessed immediately upon purchase, they are non-returnable and non-refundable once the download has been initiated.
✅ Eligibility for Refunds
We may consider refund requests under the following circumstances:
- Duplicate Purchase – If you accidentally purchased the same product more than once.
- Technical Errors – If you encountered a payment processing error resulting in multiple charges.
- Non-Delivery – If, due to a system issue, you did not receive the download link or product access within 24 hours.
In such cases, please contact us within 7 days of purchase with proof of the issue, and we will resolve it promptly.
🚫 Non-Refundable Situations
Refunds will not be granted in cases such as:
- Change of mind after completing the purchase.
- Lack of knowledge on how to use the product (our descriptions clearly list formats and requirements).
- Claims that the product is no longer needed or has been replaced by another solution.
- Issues caused by not meeting the stated technical requirements (e.g., lack of compatible software).
🔄 Exchanges & Product Updates
Since our products are digital, exchanges are not applicable.
However, we provide updates for selected products within the stated support period (e.g., 60–120 days of free updates depending on the product).
📧 Contact Us
If you believe you qualify for a refund or need help with product access, please reach out to our support team.
We aim to respond within 48 hours on business days.
âš– Legal Notice
By purchasing and downloading our products, you agree to this Refund & Returns Policy. This policy is designed to protect both the intellectual property of Oasis Creative RNK and the fair treatment of our customers.
